Quality Assurance Analyst

Job Description :  Huntsman is a global manufacturer and marketer of differentiated chemicals. Its operating companies manufacture products for a variety of global industries, including chemicals, plastics, automotive, aviation, textiles, footwear, paints and coatings, construction, technology, agriculture, health care, detergent, personal care, furniture, appliances and packaging.  Originally known for pioneering innovations in packaging and, later, for rapid and integrated growth in petrochemicals, Huntsman today has more than 12,000 employees and operates from multiple locations worldwide. The Company had 2009 revenues of approximately $8 billion.  Huntsman currently has a challenging opportunity for a Quality Assurance Analyst in our Global Information Technology Division located in The Woodlands, Texas.     Essential responsibilities of this position include but are not limited to the following:    Audit the operation of Information Technology service management processes by all Information Technology teams worldwide, and external service providers where their processes mesh with Huntsman's.  Propose improvement actions to maintain quality at acceptable levels or to raise quality to new desired levels.  Analyze data in response to requests from process owners and other teams to identify improvement opportunities for Information Technology service provision.  Assist in the preparation of Key Performance Indicators and regular reports for the Information Technology Service Management steering team and other Information Technology teams, highlighting compliance and delivery against Information Technology service management processes.  Audit tickets for process compliance and data quality.  Develop and report trend analysis of data within Information Technology Service Management systems to identify problems for further investigation and improvement.  Track improvement actions related to Information Technology service management processes and ticket quality.  Assist with the preparation and delivery of Information Technology Service Management training materials.  General Responsibilities:    Follows instructions and performs other duties as may be assigned by supervisor.  Assists other employees in accomplishment of Huntsman company goals.  Participates in and completes company-required training programs.  Participates in Environmental, Health and Safety initiatives as set forth by the company.    Education and Work Experience Requirements:    Associate's Degree in a technical or scientific related field with 2+ years of related experience.  A Bachelor's degree is preferred.  Special Qualifications (Training, Technical skills, etc.):    Must have a level of proficiency with Internet, Email, and Microsoft programs.  A strong understanding of ITIL processes (Information Technology Service Management Foundations preferred).  A general understanding of technologies used within the Huntsman Information Technology systems.  Personal conviction, working to standars and procedures, tenacity, rigor.  A high level of excellent verbal and written English communication skills is required.  Other languages would be beneficial but not necessary.  The ability to understand and analyze procedures and working instructions.  Analytical thinking, both numerical and related to organizations, processes, working instructions, etc.  A practical understanding of quality and audit principles and techniques relevant to an Information Technology environment.  An awareness of different national cultures and the ability to work effectively with them.  Numerical skills to analyze data (basic statistical analysis techniques) and presentation skills to present the data in useful form to senior managers and other.  Benefits:  The successful candidate will receive a competitive salary and will be eligible to participate in a comprehensive benefits package which includes: medical, vision and dental, basic life insurance, AD&D insurance, 401k and pension plan.    Job Code : HOU-IT-005-2010  Exemption : Exempt  Location : The Woodlands Administrative HQ TX US 77380  Offer Relocation : No